Tel: 01526 344971
Natural therapies for a healthy life

Terms

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Pioneer Trading (Lincs) Company Ltd relationship with you in relation to this website. The term Pioneer Trading (Lincs) Company Ltd or 'us', 'our' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.

Governing law and jurisdiction
These terms and conditions are governed in accordance of the laws in the United Kingdom and are deemed accepted by the Buyer when they are using the website, communicating with or purchasing products from Pioneer Trading (Lincs) Company Ltd.

 The use of this website is subject to the following general terms of use:

1. The content of the pages of this website is for your general information and use only. It is subject to change without notice
2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law
3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements
4. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions
5. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website
6. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence
7. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s)
8. You may create a link to this website from another website or document without our prior written consent, providing it does not portray us in a negative or defamatory way.
9. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales

Copyright Notice
This website and its content is copyright of Pioneer Trading (Lincs) Company Ltd. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• you may print or download to a local hard disk extracts for your personal and non-commercial use only
• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

The Logo and domain name of pioneertrading.co.uk are our copyright and may not be re-used or copied in any way without our express permission.

Our Contract
When you place an order to purchase products from us, we will send you an e-mail to confirm the receipt of your order and containing the details of your order. Your order represents an offer to us to purchase products which is accepted by us when we send a further e-mail confirmation to you that we have despatched the product(s) to you. Any products on the same order which we have not confirmed in this email do not form part of that contract.

Access to the website
We will do our best to make sure that our website is available to you. However, from time to time access may be slow or interrupted due to the nature of the internet, updates, upgrades and maintenance to our website. We will try to minimise this.

E-mail
When you send us e-mails or submit a contact form, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Terms of Business at any time. You will be subject to the policies and Conditions of our Terms of Business in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Liability & Losses
Our total liability under any contract, however made or implied, shall be limited to the monies paid by the buyer under that contract and we shall not be liable for any indirect or consequential loss or damage.

We are not be responsible for any personal or business losses (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed.

Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Prices & Payment
All prices shown on this website are in £ Pound Sterling and are inclusive of the applicable value of Value Added Tax.
We take all reasonable endeavours to maintain our low prices however we reserve the right to alter prices on the website at any time and without notice.
The price for the goods will be stipulated at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in our suppliers' price or if due to an error or emission the price published for the goods on our web site is incorrect. We will inform you of the correct price and give you the option to cancel your order.
Our shipping charges are usually calculated using weight.
All sizes and weights quoted on our website are approximate. If precise measurements are required, please contact us.
We can only accept orders from customers based in UK and Europe and therefore we only ship goods to customers in UK and Europe.
We accept payment by Visa, Mastercard, American Express via WorldPay or PayPal.
All goods remain the property of Pioneer Trading (Lincs) Company Ltd until paid for in full.

Cancellation of Orders
Buyers may cancel their orders by email only and must quote the order reference number. Cancellations will be accepted within 4 hours of placing the order after which time the order will be in progress to prepare for despatch. It may be possible to cancel orders after this time, however a 10% handling charge will be applicable to cover our labour costs.

Delivery and availability
Delivery is to the UK Mainland only.
All orders are subject to availability of goods.  Variation in size, colour and finish may occur due to the nature of the manufacture of some products.
Goods will normally be despatched within 24 hours of order or an email message will sent explaining the delay and offering you the opportunity to cancel the order.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by you or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
After delivery you are responsible for protecting the goods against loss or damage.
You should inspect the goods and report any damage to us immediately but no longer than 3 days.
If any items are missing or the wrong items have been shipped you must inform us within 5 days of the delivery date.

Returns Policy
Customers in the United Kingdom are entitled to a statutory cooling-off period of seven business days. Please note that exceptions apply to this and you should read the policy in full. Returns cannot be accepted outside of the UK.
Goods are not sold on a trial basis.
All returns must be authorised by ourselves. Goods returned without authorisation will be rejected.

Unwanted Goods
We will only accept the return of non-faulty goods within 7 days of you receiving them, the goods must be in an original, unused and resalable condition, with the manufacturers packaging and boxes undamaged or defaced. If any goods are returned not in the above condition we will return the goods to yourselves and the cost of re-delivery charged to yourselves. We reserve the right to charge a 20% handling charge should the goods not be in a resalable condition. It is your responsibility to ensure the safe return of the goods to ourselves, once the goods have been received and their condition checked we will refund the cost of the goods using the card details from the original transaction minus our original carriage costs.

Warranties
All of our products come with a 90-day refund guarantee less p&p if you are not completely satisfied.

Cancelling an order
Orders cancelled before the goods have been shipped will not incur a charge.
Orders cancelled after the goods have been shipped but before you have received them will incur a 10% handling fee.

We are not responsible for any consequential loss or expenses, howsoever caused, including incidental returns costs.
If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be excluded and shall not affect the validity and enforceability of the remaining terms and conditions.
Any disputes not resolved by the normal complaints procedure will be resolved exclusively in the courts of England & Wales under English Law.
These terms and conditions are subject to change at any time without prior notice to you.

Errors and omissions excepted.

Statutory Rights
Cooling-off Period
By law, customers in the United Kingdom have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
We cannot accept cancellations of contracts for the purchase of products that have been used, partially or otherwise or any product that has been personalised and cannot be resold.
To cancel your purchase within the seven working day cooling-off period, please package the relevant item(s) securely and send it to us immediately, so that we receive it within seven working days of the day after the date that the item was delivered to you.
For your protection, we recommend that you use a Special Delivery service if the value of the return is more than £50 (please check you have adequate cover with the Post Office).
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip or invoice, we may arrange for collection of the item from your residence at your cost.
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge. We cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the government’s consumer direct website:  www.consumerdirect.gov.uk

Disclaimer
The information contained in this website is for general information purposes only. The information is provided by Pioneer Trading (Lincs) Company Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

May 2015
Pioneer Trading (Lincs) Company Ltd

 

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